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Managing Difficult People and Dealing with Conflict in the Workplace

Duration : 60 Minutes

This course, has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).


Bob Churilla,

Bob Churilla is a partner and conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private university. Bob has worked with the United Stat Read more


Working together today is far more complicated than it had been years ago. Not only we are working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.

In addition to these differences, we have personality and character differences - some of which can be quite toxic.

So this webinar will focus on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes, both for the people involved and the organization.

Course Objectives:

• Recognize differences due to external factors and how they lead to conflict
• Dealing effectively with difficult people
• Explore new ways to interview and investigate
• Discover alternative methods to handle disputes
• Recognize which type of intervention to use in which kind of situation
• Identify the differences in the major types of Alternative Dispute Resolution (ADR)

Why Should You Attend:

This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.

In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.

Course Outline:

• You will explore different types of personalities, styles of thinking, and forms of interaction
• You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
• You will learn to identify types of conflict resolution and when it is best to use each type
• You will recognize when it is necessary to refer the dispute to professionals

What You Get:

• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points

Who Will Benefit:

• HR Professionals
• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Managers
• Project Managers
• Operation Managers and Supervisors
• Team Leaders
• HR Heads
• HR Managers
• Senior HR leaders
• Chief Learning Officer
• Directors
• Supervisors and managers at all levels as well as those wishing to become managers

Please reach us at 1-888-844-8963 for any further assistance or if you wish to register

Contact Us



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